TERMS OF USE
Acceptance of Terms & Conditions:
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Thank you for using TRABZO TECH SERVICES LLP. The following Terms & Conditions (here within referred to as "terms") are intended to let you know of your legal rights and responsibilities in using TRABZO TECH SERVICES LLP and website www.trabzo.in (here within referred to as "website" or "Trabzo") and any other related mobile and software applications (here within referred to as "app").
Please read the terms carefully before you use the website. By using the website or app, you are agreeing to be bound by these website terms, all applicable laws and regulations, and agree that you are responsible for compliance with applicable local laws and our Privacy Policy, which takes effect on the date on which you use the website or app, and create a legally binding arrangement to abide by the same.
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Definitions:
"Service Provider" or "Service Centre" or "Vendor" or "Service Professional" shall mean the entity that is listed on the website for providing various services within its potential as per the needs of the customer.
"Customer", "User", "Client", "You" or "Your" refers to you, who avails the services of TRABZO TECH SERVICES LLP through its registered website and app for the purpose of booking services including but not limited to general servicing, repairs, breakdowns, punctures, House help, Car and Bike wash, driver hire and any other service available on website.
"Service(s)" shall mean any and all kinds of services listed and provided through the website and the app. including but not limited to motorbike services,car wash, house help and driver booking and also the information provided by us on the website or the app regarding the various service providers.
"Vehicle" refers to motorbikes, Scooters, Mopeds and Cars with a valid registration ID, registered under the Motor Vehicles act 1988 or any other law as applicable in India from time to time.
"Order" shall mean the request for a service placed by the customer through the website, through call or through the app on a particular date.
"Service Executive", "Executive", "Ground Staff", "Service Professional" shall be the person from the respective service station or respective service provider, which will be assigned to the particular order to carry out the particular order from picking up of the vehicle until the delivery of the vehicle or going to customer location and performing the tasks agreed by both customer and Trabzo.
"Job Card" shall mean a document that will be filled by the service executive at the customer's pickup location at the time of performing the job. Eligibility to use the services:
You hereby confirm that you are at least 18 years of age and above and fully able and competent to understand the terms of this agreement.
You should have a valid vehicle registration ID along with a valid insurance certificate to avail our services (for Car Wash and Bike Servicing). The customers without any one of the former listed documents are not eligible to book these services. Use of Account and Services by the Customer:
TRABZO TECH SERVICES LLP provides you with the convenience of getting your vehicle serviced without any expense of your time.
You have to register yourself on the website or giving your details over phone such as but not limited to Name, contact number and email ID. The use of the personal details provided by you will be governed by our Privacy policy. You may also register yourself by logging in to your account on a third party website such as Facebook and Google+. By so accessing the third party website, you authorize us to collect your personal information from your account on these third party websites as required and permitted by your permissions and settings. Upon filling the booking form, you confirm that all the information provided by you in the process is correct and accurate and that you will update us whenever there is any change in the information provided to keep the information accurate at all times.
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For Bike Servicing
The customer should enter the location of job and type of the vehicle and should select the type of service from the listed services on the website. Upon the selection of the required service, the customer should choose the vehicle type, date, the service centre and the time slot of service and place the order.
The Service executive will be available at the location you have provided in the time slot you have requested for car or bike pickup. In the case of road side Assistance or breakdowns, TRABZO TECH SERVICES LLP or Service Provider, as the case may be, appoint an authorized transportation partner to transport your vehicle to the service centre of your choosing or the nearest service centre from the pickup location. You should be available for a call half hour before the start time of the booked time slot. You should be ready with the following documents at the time of pickup:
Vehicle registration certificate,
Insurance Certificate
A thorough check up of the bike including but not limited to a test ride will be done at your place and the "Job Card" will be filled with all your vehicle's problems and queries. Upon the fulfilment of the job card your vehicle will be taken for the service and you will be updated on a real time basis regarding the status of your vehicle through call / messaging.
Once the Service executive takes your bike to the service centre, you will be updated via call or messaging regarding the estimated pricing for that particular servicing and all the repairs that will be done in that estimated pricing. Upon your approval on the estimated pricing, our service executive will be giving a go-ahead for the service at the service centre.
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For Other Services
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For Car or Bike wash service an executive will arrive at your location mentioned by you at the time of booking and will perform the task. Any assistance required for car or bike wash including but not limited to providing a safe space for vehicle wash, water and buckets will be as per the agreement at the time of booking.
For House help an executive will arrive at the service location mentioned at the time of booking and will perform the tasks agreed by both customer and Trabzo. Any assistance required for performing the tasks will be as per the agreement at the time of booking.
For Hiring a Driver a driver will be assigned to you based on the type of subscription or service booked. Trabzo can replace the driver if required at any moment of time as per agreement at the time of booking. Any assistance required for performing the tasks will be as per the agreement at the time of booking.
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Price Estimations:
Price Estimations Price shown on website is a basic amount as an estimate for general servicing packages. A proper estimate of the pricing will be provided to you once our service executive takes your bike to the respective service center. Your order will be processed only after your approval for the estimated pricing and the repairs under that pricing.
Price Estimations for the rest of the services (Including but not limited to repairs, replacements, Roadside Assistance, breakdowns, car wash, bike wash, hire a driver and house help): Upon the confirmation of an order on our website your order will be booked with a zero charge. This means that the price estimate of that particular service(s) will be provided to you once our service executive takes your bike to the respective service center(in case of bike repairing) or once we contact you and finalize the service booking in any other service. Your order will be processed only after your approval for the estimated pricing and the repairs under that pricing.
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Convenience Fee:
You will be charged with a nominal convenience fee from TRABZO TECH SERVICES LLP which will depend on distance travelled by our executive for the Pick & drop of your bike and the condition of your bike (For Bike repairing only). TRABZO TECH SERVICES LLP takes the liberty to charge the convenience fees as per the effort we keep to get your order processing done.
Payment and Invoicing:
For Bike Repairing
As soon as your vehicle is ready for delivery after the repairs, our service executive will intimate you via call or messaging the total payment to be done for that particular order. A proforma invoice for the order including our convenience fee will be sent with our service executive. You are expected to make the payment against that proforma Invoice prior to the delivery of the bike via the following payment methods:
Cash Payment: The payment for the order can be made via cash on delivery to our service executive at the time of delivery of the bike.
Any Other modes of payment : IF APPLICABLE
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For Other Services
You can book any other services listed on the website by either paying online or contacting us through contact details mentioned in website.
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Cancellation and Rescheduling Policy:
For Bike Repairing
The order once placed can be cancelled anytime by calling on the number mentioned on website. Cancellation of the order will be free upto 2 hours before pickup of the vehicle. Cancellation of order in less than 2 hours remaining before pickup of the vehicle will attract minimum charge of Rs. 40/- will be charged to the customer.
The order once placed can be rescheduled to a different date and time slot. In case of any rescheduling of the order, customers can reschedule by calling on the number mentioned on website. Rescheduling on the day of service will attract a rescheduling fee that has to be paid by the customer.
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For Other Services
The order once placed can be cancelled anytime by calling on the number mentioned on website. Cancellation of the order will be free upto 2 hours after booking of the service. Cancellation of order after 2 hours will attract a minimum charge of 100/- and will be charged to the customer.
If TRABZO TECH SERVICES LLP in any case has any reason to believe that the customer has violated the terms of the service listed in this document, TRABZO TECH SERVICES LLP reserves the sole right to cancel the customer's order without any prior notice to the customer.
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Force Majeure:
We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
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Indemnification:
By accepting these User Terms and Conditions and by using the Service, you agree that you shall defend, indemnify and hold TRABZO TECH SERVICES LLP, their affiliates, their vendors, and each of their officers, Partners, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, loss of life of service executive or any person in connection therein, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms and Conditions or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any of our vendors (c) Your use or misuse of the Application or Service.
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Intellectual Property Ownership:
The page, page code, and any and all copyrights, trademarks, service marks, trade names and all other intellectual property or material or property rights herein are proprietary to the Company and are owned by the Company and/or its licensors and content providers, and are protected by applicable domestic and international intellectual property laws. The depiction of such proprietary content does not permit or allow any user or person (whatsoever) to make any use of the same without prior written permission of the Company in any manner or reference or context.
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Modifications of the Service and Terms:
TRABZO TECH SERVICES LLP reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, discontinue or restrict your use to all or any feature of the Service at any time by posting a notice on the Site or by sending You notice on your registered mobile number or email ID. Your continuous use of the Site after such notification shall be deemed to be acceptance of the revised terms by you.
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Applicable law and Dispute Resolution:
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site or the Service (collectively, "Disputes") will be subject to the exclusive jurisdiction of courts in Indore, India.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
When you use our Website, we store your browsing information. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. If you choose to buy on the Website, we collect information about your buying behavior.
We will share personal information with companies, organizations or individuals outside of TRABZO TECH SERVICES LLP if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations. detect, prevent, or otherwise address fraud, security or technical issues, protect against harm to the rights, property or safety of TRABZO TECH SERVICES LLP, our users or the public as required or permitted by law. We may also share consolidated information provided by like-minded users with vehicle care center operators without ever taking individual names, email ids or other contact details. We collect personally identifiable information (email address, name, phone number.) from you when you Book Service with us.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.
We will make readily available to customers, information about our policies and practices related to the management of personal information.
If TRABZO TECH SERVICES LLP is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
We are committed to conducting our business in accordance with these principles in order to ensure confidentiality of personal information except in case of sharing of information is ordered by any Government pr Local Authorities or by the order of the Courts or Tribunals.
If you choose to post reviews and tips about service provided by us or post messages or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and conditions.
**DISCLAIMER
In case of occurrence of any point, case, circumstance or provision left above unmentioned and non-discussed and in that case any dispute arises then in that case there will be no liability and responsibility arises towards and upon TRABZO TECH SERVICES LLP.